Solutions Architect · Senior Technical Lead Open to Opportunities
I reduce resolution time, improve SLA performance, and build the systems that let engineering teams focus on product. Nine years in enterprise SaaS and cloud architecture. Currently leading technical support at QAD. Remote, U.S.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
A volunteer shift schedule builder for event and festival teams. Add days, volunteers, and shifts — then save and interact with a live searchable schedule. Installable as a Progressive Web App with full offline support.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
A lightweight Windows batch script that prevents your PC from sleeping or locking during long tasks. Simulates NumLock keypresses every 5 seconds — no installs, no admin rights required.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
Got a script, tool, automation, or dashboard idea? I take on select requests.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.
Open to new opportunities and interesting problems. Reach out directly — I respond promptly.
I work at the intersection of complex technical systems and real business outcomes — hands-on with AWS, Azure, system integrations, and automation while staying fluent in the language of customers, engineering, and product teams.
Since 2017 at QAD, I've grown from resolving ~350 complex incidents per year to leading the team responsible for enterprise EQMS customers across regulated, compliance-driven industries. I introduced KPI dashboards and case-routing automation that drove measurable improvements in SLA adherence and cut average resolution time significantly.
I hold a BS in Psychology, which has proven more useful in enterprise software than it probably should be.