Senior Technical Lead · 9+ Yrs Enterprise SaaS · Remote, U.S. Open to Opportunities
Nine years inside enterprise SaaS — not just working in it, but redesigning how it operated. I built the automation that moved SLA adherence from 82% to 97%. I architected the workflows that cut resolution time by 28%. Outside of work, I build production software — no frameworks, no shortcuts, shipped to the same bar. Looking for a role where I own the problem, not just the ticket.
I work at the intersection of technical systems and organizational outcomes. I look at a broken process the way other people look at broken code — I want to know what's actually wrong, not just what's failing right now. That instinct has shaped everything I've built, both professionally and on my own time.
At QAD, I didn't just operate within the org — I redesigned it. I built KPI dashboards and case-routing automation that moved SLA adherence from 82% to 97% and cut average resolution time by 28%. I mapped defect patterns, partnered with Engineering and DevOps on systemic fixes, and standardized escalation workflows across global teams. The goal was always the same: eliminate the conditions that create problems, not just respond to them. A BS in Psychology turned out to be unexpectedly useful here — enterprise systems fail for human reasons more often than technical ones.
Most people in this field learn from education and experience. I have those too — but I also have something I can't fully explain and nobody could have taught me. When I look at a system, a process, or a product, I feel what's wrong with it before I can articulate why. That instinct has never steered me wrong. It's also the thing that makes me genuinely hard to replace.
On my own time, I build things because I can't help it. PokéPal exists because my wife and stepdaughters were playing through FireRed and LeafGreen for the first time and kept asking me questions. CrewBoard exists because a festival I volunteer at deserved better tooling. I saw a problem, got excited, and didn't stop until it was right — not just functional, but right. Some of my best solutions have come to me at 2am or mid-shower. I don't clock out. I'm not looking for a job to do — I'm looking for problems worth obsessing over and people who feel the same way.
A production PWA built entirely solo — no framework, no shortcuts. Volunteer shift scheduler for event teams: full CRUD, live search, PDF export, offline support, and JSON import/export. Went through 29 QA waves before deployment, covering XSS hardening, state management, mobile UX, and service worker strategy. Hosted on Cloudflare Pages, installable on any device.
A FireRed & LeafGreen companion app built because my wife and stepdaughters kept asking me questions mid-playthrough. Six tools in one offline PWA: type matchup chart, full Pokédex with battle tips and evolution chains, location finder, gym guide, in-game trade tracker, and a party builder. All 3,800+ lines of Pokémon data are bundled directly into the app — no external API, no network required after install. Switches between FireRed and LeafGreen modes to show version-exclusive differences.
A lightweight Windows batch script that prevents your PC from sleeping or locking during long tasks. Simulates NumLock keypresses every 5 seconds — no installs, no admin rights required.
Got a script, tool, automation, or dashboard idea? I take on select requests.
Open to Senior Solutions Engineer, Pre-Sales Architect, and Principal Technical Lead roles — remote, U.S. If you're building something hard and want someone who'll still be thinking about it at 2am, reach out.